Privacy, in plain language.

01. Who we are

Fumbld, formerly known as Ticket to Heaven, is a self-reflection app provided by Craft Digital. In this policy, “we,” “us,” and “our” mean Craft Digital. This notice covers this website and describes information handling in the upcoming Fumbld app.

For privacy questions or requests, contact business@craftdigital.co.in.

02. This website

You can browse this website without creating an account or providing a name or email address. We have not added advertising tools, third-party analytics, or nonessential cookies. The preview buttons only change sample content in your browser; they do not save or submit your choices.

When you visit, the hosting service may process technical information such as your IP address, browser type, requested pages, timestamps, and error information to deliver and protect the website. If you email us, we receive your email address, your message, and any details you choose to include so we can respond.

03. Information in the app

When the app is available and you choose to use its features, it is designed to handle:

• Account and profile information: email address, authentication details, display name, username, language, time zone, and privacy preferences. Optional password sign-in stores a password hash rather than a readable password.
• Content you provide: onboarding answers, deeds, appeals, redemption notes, confessions, and any Court or social content you choose to submit. Free-text entries may contain personal or sensitive information if you include it.
• Your progress: Heaven Score, judgments, Passport, missions, streaks, achievements, and reflection reports.
• Social activity: friend requests, friendships, invitations, duels, votes, blocks, and reports when you use these features.
• Service and security information: session identifiers, device or browser information, authentication events, and limited technical records needed to operate the service.

Please avoid including other people’s identifying details or information you do not want processed in your entries.

04. How information is used

We use information to provide sign-in, save your entries, generate reflections and missions, update your progress, apply your privacy settings, and enable the social features you choose. We also use relevant information to respond to support requests, prevent abuse, investigate errors, and protect accounts.

Where applicable law requires a legal basis, providing requested features supports our service relationship with you; service security and responding to inquiries support legitimate interests; optional processing may rely on your consent; and some processing may be necessary to meet legal obligations. The basis depends on the information and feature involved.

Heaven Scores and AI verdicts are playful reflection features. They are not assessments of your worth or decisions about eligibility for employment, credit, insurance, or other real-world services.

05. AI and service providers

Fumbld’s current backend uses OpenAI to generate AI-powered judgments, reflections, and related content. When you request an AI feature, relevant input and context are sent to that provider. This includes confession text when you request a confession reflection. Keeping a confession private from other users does not mean it stays only on your device.

The integration requests that AI responses are not stored as retrievable response objects. This is not a promise of zero provider retention; provider processing and security retention depend on the applicable service terms and configuration.

Hosting, database, authentication, and email providers may process the information needed to perform their roles. Using Google sign-in also involves Google processing authentication information under its own policies. Providers may process information outside your country. Applicable transfer protections and the final hosting arrangements will be reflected in this notice as the service launches.

06. Privacy and sharing

Confessions are excluded from social feeds, Court, public search, notifications, analytics, and share cards. Server-side access controls restrict access to your records. Profile and Passport visibility depend on your privacy settings.

If you use Court, friendships, duels, or sharing, the content intended for those features can be visible to the relevant audience. Anonymous Court posts hide account ownership from other users, but details you write could still identify you. Share cards omit email addresses, confessions, private text, and internal account or Passport identifiers.

Optional contact discovery is designed to compare hashed email addresses transiently and honor discovery preferences without storing an address book. Hashing does not make information anonymous.

We may disclose information when required by law or when reasonably necessary to protect users, investigate abuse, or secure the service. Anything you choose to share outside Fumbld is also subject to the recipient’s handling and the destination service’s policies.

07. Storage and retention

The app uses device storage for session information, preferences, and some drafts or cached records. The backend stores account and feature records. Confession text and AI reflections are encrypted at rest on the server, and access is controlled. No method of storage or transmission is completely secure.

We retain information as needed to provide the features you use, keep accounts secure, resolve support issues, and meet applicable legal requirements. Exact retention schedules, backup expiry, and provider-specific retention periods are being finalized for launch.

Account deletion: the current account-deletion flow disables the account and revokes sessions. It does not immediately erase all stored records. For an erasure request, email business@craftdigital.co.in. We will assess your request, verify account ownership where necessary, and explain any information that must be retained.

08. Your choices and rights

You can choose what you submit, use available profile and sharing controls, manage friendships, and revoke sessions. You can contact us to request access to, correction of, or deletion of your personal information. Depending on your location and applicable law, you may also have rights to obtain a copy, restrict processing, object to certain processing, or withdraw consent where processing relies on it.

Send requests to business@craftdigital.co.in. Include enough information for us to identify the relevant account, but do not email your password or private confession text. We may need to verify your identity. We will respond within the period required by applicable law. You may also raise a concern with your local data protection authority where that right applies.

09. Children’s privacy

This coming-soon website does not request children’s personal information. App age eligibility and any required age-related safeguards will be specified before public registration opens. If you believe a child has provided personal information to us, contact business@craftdigital.co.in so we can investigate and address it.

10. Updates and contact

We may update this policy as Fumbld develops or our information practices change. The date above identifies the latest revision. Material changes affecting app users will be communicated through an appropriate channel when the app is available.

Craft Digital
Fumbld support and privacy inquiries
business@craftdigital.co.in